FAQ
1. Products & Materials
What types of rosewood are used in your artworks?
Answer: We primarily use rare rosewood varieties such as Laushan sandalwood and yellow rosewood, ensuring each piece features unique grain patterns and colors.
Are your rosewood artworks handmade?
Answer: Yes, all our rosewood artworks are meticulously crafted by skilled artisans, making each piece one-of-a-kind.
Are your rosewood artworks eco-friendly?
Answer: We are committed to using sustainably sourced rosewood and adhere to environmental standards to ensure responsible practices.
Will rosewood artworks change over time?
Answer: Rosewood naturally oxidizes over time, which may deepen its color. This is part of its unique charm and character.
2. Purchasing & Payment
How can I purchase your rosewood artworks?
Answer: You can place an order directly on our website by selecting your desired product and completing the payment process.
What payment methods do you accept?
Answer: We accept credit cards, PayPal, Apple Pay, and other popular payment methods.
Can I request custom rosewood artworks?
Answer: Yes, we offer custom services. Please contact our customer service team to learn more about customization options.
Do you have rosewood artworks in stock?
Answer: Some products are in stock, while others are made-to-order. You can check the availability on the product page or contact our customer service for confirmation.
3. Shipping & Logistics
Do you offer international shipping?
Answer: Yes, we provide worldwide shipping. For specific shipping fees and delivery times, please visit our shipping page or contact customer service.
How long does shipping take?
Answer: Delivery times vary by region, typically ranging from 7 to 14 business days. Custom-made products may require additional time.
Will the artwork be damaged during shipping?
Answer: We use high-quality packaging materials to ensure the safe delivery of your artwork. If any damage occurs, please contact us immediately.
Can I track my order?
Answer: Yes, once your order is shipped, you will receive a tracking number to monitor its delivery status through the courier’s website.
4. After-Sales & Care
How do I care for rosewood artworks?
Answer: We recommend regular cleaning with a soft cloth and avoiding direct sunlight or humid environments. For detailed care instructions, please refer to our care guide.
Can I return a product if I’m not satisfied?
Answer: We offer a 30-day return policy. Please ensure the product is in its original condition and packaging.
What if the product is damaged during shipping?
Answer: In case of shipping damage, please contact our customer service team immediately with photos, and we will arrange a replacement.
5. Culture & Story
What is the cultural significance of rosewood in Chinese culture?
Answer: In Chinese culture, rosewood symbolizes wealth, longevity, and peace, often used in crafting high-end furniture and artworks.
Are your rosewood artworks related to traditional craftsmanship?
Answer: Yes, our pieces blend traditional joinery techniques with modern design, showcasing the wisdom and artistry of Eastern craftsmanship.
Are rosewood artworks suitable as gifts?
Answer: Absolutely! Rosewood artworks are not only beautiful but also carry deep cultural meanings, making them perfect gifts.
What is your brand story?
Answer: We are dedicated to combining traditional rosewood craftsmanship with modern aesthetics, creating high-end pieces that are both artistic and functional.
6. Other FAQs
Are your rosewood artworks suitable for outdoor use?
Answer: Rosewood artworks are primarily designed for indoor use, as prolonged exposure to outdoor conditions may affect their durability.
Can I visit your workshop?
Answer: Yes, visits are welcome by appointment! Please contact our customer service to arrange a date and time.
How can I contact your customer service?
Answer: You can reach our customer service team via email, phone, or live chat. We’ll be happy to assist you!